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Each of our CS-Cart themes comes with a standard 30 days free support from the date you made the purchase. They also come with a complete documentation guide. However, if you feel you need additional support, either because you were busy with other things during this time, or you simply need additional support, then you can extend your support time by purchasing an "Extended Theme Support" service which will grant you an extra 30 days of our standard theme support services offered to you, from the moment of purchase.
Please note that our Extended Theme Support, like any other support we offer for our products, refers strictly to questions or help related exclusively to the theme(s) you purchased. It does NOT refer to questions or help regarding how to create custom changes/code to our theme(s) or to CS-Cart core. Theme customizations and Cs-Cart core customizations, creating or even explaining how to create custom code, are subject to CS-Cart Customization Services we offer.
All standard theme support tickets are answered in maximum 24 business hours, however, if you need priority against standard theme support tickets and guaranteed answers to your theme related questions in the same business day, you may consider choosing "Priority 30 days theme support" option.
For any questions, please feel free to get in touch with us